As you can see the third key and personalisation is not an option nor included on Sportline. The standard 2 keys remember the setting - but does not link with the Infotainment personalisation and only 2 keys.. Your sounding like the dealer lol. This is from the latest update on the specs brochure, April 2019.
Or, select home delivery and fit the battery yourself. Quickly find the right battery for your Skoda Karoq and enter your registration number or use the filters below. If you need help, don't hesitate to call our battery team on 0808 164 9361. . 371 391 36 310 24 330 474 415

how to change battery in skoda karoq key